Palazzani Industrie introduces “mypalazzani”, the web-app for after-sale service
Everything you need is just a click away of your smartphone!
This is the philosophy behind the new web-app proposed by Palazzani Industrie, the Italian Company celebrating 85 years of history this year, specialized in designing, building and marketing Spider Aerial Platforms all over the world for over 30 years.
Following the customers’ needs to be more and more connected, mypalazzani web-app has been developed to provide immediate and free useful information about the machine, from any device with all operating systems (Android, iOS, Windows).
By scanning a QR code placed on the new Palazzani Spider Lifts, the end user opens a page link which includes the Manual, electrical-hydraulic schemes and Spare parts book of its machine, as well as a list of easy-use and recovery videos which guides to use and troubleshoot the Spider Lift very quickly and in total autonomy.
In case of assistance need, the end user finds all contacts and can quickly call, open a chat in WhatsApp or WeChat, or write an email to Palazzani Dealer’s after-sale Staff or Palazzani after-sale Staff.
If the assistance requires it, a shared folder is also available for temporary files upload/download.
"Customer care and satisfaction are the values that have always guided Palazzani Industrie. The mypalazzani project is only the beginning of a process of information integration and sharing that will allow the end user to take more advantage of the operational performance of Palazzani products. The philosophy of our Company has always been to design and build machinery with high quality and performance and we want our Customers to be able to use every functionality of our Spiders with simplicity, knowledge and immediacy " says Cristian Marchina, Vice General Manager of Palazzani Industrie.
What’s the next step? To improve PalConnect service and integrate it into MyPalazzani project